This Policy explains how to stop continued subscription access and request a refund for BudayrOS subscription payments.
1. Free trial
If your account is eligible for a free trial, no subscription payment is required merely to start the trial. If you do not wish to continue after it ends, do not make a paid renewal.
2. Renewals are not automatic under the current model
Under the current subscription flow, paid time is added when an authorized user completes a successful payment. You are not required to make another payment if you do not want to extend access.
3. Cancelling continued access
To stop continuing the subscription, do not make another renewal payment. Existing paid access remains available until the end of the period already confirmed as paid, after which operational access may stop unless another valid access period exists.
4. Completed payments
Once payment succeeds and subscription time is added to the account, the charge is generally for making the service available during that period and is not normally refundable merely because part of the period is unused.
5. Refund review cases
You may request refund review for a duplicate charge, an incorrectly collected amount, a payment that did not grant the expected subscription period, or where applicable law requires a refund. We may ask for transaction details to verify the request.
6. Failed or cancelled payments
If the payment provider shows that a transaction failed or was cancelled and no final charge occurred, there is no completed payment to refund. If your bank shows a charge despite a failed status, send the transaction details through Contact so it can be investigated.
7. Refund timing
When a refund is approved, it is initiated through the appropriate payment method. The time before funds appear to the customer depends on the bank or payment provider and is not entirely within our control.
8. Subscription expiry and data
Expiry of paid access does not mean data is instantly deleted. Data processing, retention, and deletion requests are governed by the Privacy Policy and applicable legal requirements.
9. How to request a review
Use the Contact page and choose “Refund / Cancellation”. Include the organization name, account email, and payment reference if available. Do not send a full card number or security code.
10. Statutory rights
This Policy does not reduce any refund or cancellation right that cannot lawfully be waived under applicable law.